How does billing work?

QuivaWorks charges a monthly or annual subscription fee based on your plan, plus optional usage top-ups if you exceed your credit allowance.

Subscription billing

Your plan renews automatically on the same date each month (or year, for annual plans). You'll receive an invoice by email before each renewal.

• Monthly plans — billed on the same day each month
• Annual plans — billed once per year at a discounted rate (equivalent to two months free)

Credit usage

Every plan includes a monthly credit allowance. Credits reset at the start of each billing period — unused credits do not roll over.

If you exceed your monthly allowance, you can purchase additional credit top-ups from Workspace Settings → Billing. These are charged immediately and never expire.

Payment methods

We accept all major credit and debit cards. Enterprise customers can also pay by invoice (bank transfer). To update your payment method, go to Workspace Settings → Billing → Payment method.

Invoices

Invoices are available in Workspace Settings → Billing → Invoice history. They are also emailed to the workspace billing contact after each charge.

Cancellation

You can cancel your subscription at any time from Workspace Settings → Billing → Cancel subscription. Your plan stays active until the end of the current billing period. No refunds are issued for partial months.

If you have questions about a specific charge, contact support.