Terms and Conditions
Welcome to quiva.ai Beta. Please read this document carefully as it contains important information about your rights and obligations when using our AI agent platform.
Table of Contents
- 1. Who
- 2. When
- 3. What
- 4. Definitions
- 5. Use
- 6. Accounts
- 7. Cloud Hosting
- 8. Use Restrictions
- 9. Your Responsibilities
- 10. Data
- 11. Privacy
- 12. AI Features
- 13. Intellectual Property
- 14. Confidential Information
- 15. Warranty & Disclaimers
- 16. Indemnification
- 17. Limitation of Liability
- 18. Suspension
- 19. Term & Cancellation
- 20. Sanctions and Export Laws
- 21. Miscellaneous
1. Who
This Agreement is between Evari Services UK Ltd of 128 City Road, London EC1V 2NX ("Us, We, Ours") and you. If you are signing up:
- as an individual, this agreement will be between Us and you as the individual;
- on behalf of a company, organisation or other entity (such as your employer), it will be the entity on whose behalf you are agreeing to this Agreement.
In this Agreement the words "You", "Your", "Yours" refer to you as an individual or the entity as applicable.
If You do not agree, or where You are an individual agreeing on behalf of an entity and do not have the authority to legally bind the entity, you must not click "I Accept", create an Account or use quiva.ai Beta.
2. When
This Agreement starts on the date and time You click "I Agree" and sign up (the "Start Date"). It continues until terminated by either party.
3. What
This Agreement includes:
- these Terms and Conditions
- Data Processing Agreement
- Acceptable Use Policy
- Security Addendum
Each of these documents are incorporated into this document by reference.
4. Definitions
The following words will have the following meanings whenever used with capitals in this Agreement:
Key Definitions
"AI Feature" means any AI-enabled feature made available by Us whether as part of quiva.ai Beta, via API or otherwise.
"Beta" means a limited, no-cost version of quiva.ai that is subject to restrictions on features, use or functionality as specified by Us from time to time.
"Service Content" means all data or information submitted to, processed, hosted or stored through quiva.ai Beta by You or on Your behalf.
"Excluded Data" means any higher risk data which is sensitive, confidential, or high-risk including sensitive personal data, health information, financial data, or authentication credentials.
Important: You must not use quiva.ai Beta to process Excluded Data. This includes sensitive personal information, health records, financial data, or any confidential business information.
5. Use
Beta Use Only
quiva.ai Beta is provided for evaluation and testing purposes only. It is not intended for production use, commercial purposes, or processing of Excluded Data.
Access and Use Grant
During the Term, We grant to You a limited, revocable, non-exclusive, non-sub-licensable, non-transferable, royalty free right to permit Root and Secondary Users to access and use quiva.ai Beta and Our Content solely for evaluation purposes in accordance with the Documentation and the terms and conditions of this Agreement.
Revisions
We may make changes or discontinue quiva.ai Beta at any time without notice.
Usage Limits
Your use of quiva.ai Beta is subject to usage limits We may impose at any time. We may suspend or limit access at any time, including if usage is excessive or inappropriate for Beta use.
6. Accounts
Root Account
To access and use quiva.ai Beta, You must register for, open, set-up and maintain a Root Account.
Security
You are responsible for the security of all User credentials. You shall use proper security protocols, such as setting strong passwords and access control mechanisms, safeguarding access to all logins and passwords, and verifying the trustworthiness of persons who are entrusted with access information.
Your Liability
You agree that You are responsible and liable for all access and use of quiva.ai Beta and Our Content under the Beta Accounts (including by Users and any unauthorised use), including, compliance with all applicable laws, the AUP and any third-party terms.
12. AI Features
Ownership
You may provide input to the AI Features ("AI Input") and receive output from the AI Features based on the AI Input ("AI Output"). As between Us and You, and to the extent permitted by law, You retain all ownership rights in the AI Input and own the AI Output.
Disclaimer
Important: AI Features may produce incorrect AI Output that does not accurately reflect the true position. You must use human review to verify, identify and correct any errors in the AI Output before using the AI Output for any purpose.
15. Warranty & Disclaimers
Beta Disclaimer
You agree that quiva.ai Beta is not ready for general commercial release and may contain bugs, errors, defects or harmful components. We provide the Beta to you "AS IS" and "AS AVAILABLE".
We and Our Affiliates and their Associates and licensors do not make any representation or warranty of any kind, whether express, implied, statutory or otherwise regarding quiva.ai Beta, including that quiva.ai Beta will become generally available, be uninterrupted, error free, or free of harmful components.
17. Limitation of Liability
Our and our Affiliates and licensors and each of their Associates total cumulative liability for all claims arising out of or related to this Agreement or quiva.ai Beta will not exceed the total amount of $50 USD given the free nature of the Beta service.
19. Term & Cancellation
Cancellation by You
You can cancel this Agreement at any time by deleting the Root Account.
Cancellation by Us
We may cancel this Agreement at any time for any reason at our discretion. We will endeavour to provide reasonable notice where possible but reserve the right to cancel immediately and without prior notice.
Effects of Cancellation
Upon cancellation, You will not have any further right to access or use the Beta and your Service Content used in the Beta may be deleted or inaccessible. You are solely responsible for exporting Service Content from quiva.ai prior to cancellation.
21. Miscellaneous
Governing Law
This Agreement and all claims or disputes arising out of or related to it will be governed solely by the laws of England.
Jurisdiction
The parties irrevocably consent to the exclusive jurisdiction and venue of the courts of England.
Notices
Send notices to us at legal@quiva.ai. We consider emails being received after 72 hours. We can send notices to you to your Account email address (considered received after 24 hours) or post them on our website.
Contact Information:
Evari Services UK Ltd
128 City Road
London EC1V 2NX
United Kingdom
Email: legal@quiva.ai
Privacy Policy
This Privacy Policy explains how quiva.ai collects, uses, and protects your personal information when you use our AI agent platform and services.
Table of Contents
1. Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Company information (if applicable)
- Account preferences and settings
Service Content
We process the data you submit to our platform to provide our AI agent services. This may include:
- Text, documents, and files you upload
- Configurations and workflow data
- Integration data from connected services
Important: We do not use your Service Content to train our AI models or share it with third parties except as necessary to provide our services.
Usage Information
We automatically collect information about how you use our services:
- Log data and API usage
- Feature usage and performance metrics
- Device and browser information
2. How We Use Your Information
We use your information to:
- Provide our services: Process your requests, run AI agents, and deliver platform functionality
- Account management: Create and maintain your account, provide customer support
- Service improvement: Analyze usage patterns to improve our platform and develop new features
- Communication: Send service updates, security notices, and support messages
- Legal compliance: Meet our legal obligations and protect our rights
We process your personal data based on legitimate interests, contractual necessity, or your consent, depending on the specific use case.
3. Data Sharing and Disclosure
We may share your information with:
Service Providers
Trusted third-party providers who help us deliver our services, including:
- Cloud hosting providers (AWS, Google Cloud, Azure)
- AI model providers for processing your requests
- Analytics and monitoring services
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes
- Protect our rights and property
- Ensure user safety
We never sell your personal data and only share it as described in this policy.
4. Data Security
We implement comprehensive security measures to protect your data:
Technical Safeguards
- Encryption in transit and at rest
- Regular security assessments and monitoring
- Access controls and authentication
- Secure development practices
Compliance
Our security practices align with industry standards including:
- ISO 27001 certification
- GDPR compliance
- SOC 2 Type 2 (in progress)
While we implement strong security measures, no system is 100% secure. We encourage you to use strong passwords and keep your account credentials safe.
5. Data Retention
We retain your data for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
Retention Periods
- Account data: Until account deletion plus 30 days
- Service content: Until you delete it or cancel your account
- Usage logs: Up to 2 years for security and compliance
6. Your Rights
Depending on your location, you may have the following rights:
GDPR Rights (EU/UK Users)
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Objection: Object to processing based on legitimate interests
- Restriction: Restrict certain processing activities
California Privacy Rights
California residents have additional rights under the CCPA, including the right to know about data collection and the right to opt-out of data sales (though we don't sell personal data).
To exercise your rights, contact us at privacy@quiva.ai. We'll respond within the timeframes required by applicable law.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of material changes by:
- Posting the updated policy on our website
- Sending an email notification
- Providing in-app notifications
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@quiva.ai
Address:
Evari Services UK Ltd
128 City Road
London EC1V 2NX
United Kingdom