FAQ → Billing

Billing

Frequently asked questions about billing

What plans are available?

QuivaWorks offers several plans to suit teams of different sizes and needs. Full pricing details are on the pricing section of the homepage.

Plan overview

Pro For individual users and small teams getting started with AI assistants. Includes a set number of monthly credits, access to the full Marketplace, and standard integrations.

Team For growing teams that need shared workspaces, collaboration features, and higher credit limits. Includes team management, shared assistant configurations, and priority support.

Enterprise For organisations that need custom contracts, SSO, dedicated infrastructure, volume pricing, and a named account manager. Contact our enterprise team to discuss your requirements.

Credits

Assistant activity on QuivaWorks is measured in credits. Each assistant run, tool call, and API request consumes a number of credits depending on the complexity of the operation. Your plan includes a monthly credit allowance, and additional credits can be purchased as needed.

Free trial

All new accounts start with a free trial that gives you access to Pro features. No credit card is required to start.

Comparing plans

Visit the pricing section for a full side-by-side comparison of features and limits across all plans.

How does billing work?

QuivaWorks charges a monthly or annual subscription fee based on your plan, plus optional usage top-ups if you exceed your credit allowance.

Subscription billing

Your plan renews automatically on the same date each month (or year, for annual plans). You'll receive an invoice by email before each renewal.

  • Monthly plans — billed on the same day each month
  • Annual plans — billed once per year at a discounted rate (equivalent to two months free)

Credit usage

Every plan includes a monthly credit allowance. Credits reset at the start of each billing period — unused credits do not roll over.

If you exceed your monthly allowance, you can purchase additional credit top-ups from Workspace Settings → Billing. These are charged immediately and never expire.

Payment methods

We accept all major credit and debit cards. Enterprise customers can also pay by invoice (bank transfer). To update your payment method, go to Workspace Settings → Billing → Payment method.

Invoices

Invoices are available in Workspace Settings → Billing → Invoice history. They are also emailed to the workspace billing contact after each charge.

Cancellation

You can cancel your subscription at any time from Workspace Settings → Billing → Cancel subscription. Your plan stays active until the end of the current billing period. No refunds are issued for partial months.

If you have questions about a specific charge, contact support.

How do I cancel my subscription?

You can cancel your QuivaWorks subscription at any time. There are no cancellation fees.

Steps to cancel

  1. Go to Workspace Settings (click your workspace name in the top-left)
  2. Select Billing from the left-hand menu
  3. Scroll to the bottom and click Cancel subscription
  4. Select a reason for cancelling (optional but helpful for us)
  5. Confirm the cancellation

What happens after you cancel

  • Your plan remains active until the end of your current billing period
  • No further charges will be made
  • Your data and assistant configurations are retained for 30 days after the subscription ends, giving you time to export anything you need
  • After 30 days, workspace data is permanently deleted

Downgrading instead of cancelling

If you're cancelling because of cost, you may be able to switch to a lower plan instead. Go to Workspace Settings → Billing → Change plan to see your options.

Need help before you cancel?

If you're having trouble with the platform or something isn't working as expected, we'd rather fix it. Contact support and we'll do our best to help.