How do I cancel my subscription?
You can cancel your QuivaWorks subscription at any time. There are no cancellation fees.
Steps to cancel
- Go to Workspace Settings (click your workspace name in the top-left)
- Select Billing from the left-hand menu
- Scroll to the bottom and click Cancel subscription
- Select a reason for cancelling (optional but helpful for us)
- Confirm the cancellation
What happens after you cancel
- Your plan remains active until the end of your current billing period
- No further charges will be made
- Your data and assistant configurations are retained for 30 days after the subscription ends, giving you time to export anything you need
- After 30 days, workspace data is permanently deleted
Downgrading instead of cancelling
If you're cancelling because of cost, you may be able to switch to a lower plan instead. Go to Workspace Settings → Billing → Change plan to see your options.
Need help before you cancel?
If you're having trouble with the platform or something isn't working as expected, we'd rather fix it. Contact support and we'll do our best to help.